Quality Policy

Overhaul is driven by a commitment to deliver exceptional quality in our products and services, guided by the belief that meeting and exceeding customer expectations is the foundation of lasting trust. Our work is grounded in integrity, innovation, and a disciplined approach to doing things right the first time. By engaging deeply with our customers, partners, suppliers, employees, and global community, we build meaningful connections that strengthen our understanding, elevate our performance, and ensure quality is woven into every decision and every outcome.

We continuously refine our capabilities by incorporating feedback, monitoring performance, and embracing new ideas and technologies that enhance the value we deliver. Strong customer service guides our actions, and our Quality Management System provides the structure that supports ongoing improvement and alignment with stringent quality standards. This policy is reviewed regularly to ensure it remains aligned with our mission, strategy, and commitment to excellence.

Supporting Commitments

• Understand customer needs, requirements, and expectations

• Deliver reliable, high-quality products and services

• Meet all applicable statutory, regulatory, and contractual requirements

• Apply a process-based approach and risk-based thinking

• Empower employees through training, engagement, and accountability

• Drive continual improvement through data, feedback, and innovation

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Barry Conlon
President & CEO

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