From uncertainty to accuracy: PartView's impact on Fox Buick GMC
Here's how Fox Buick GMC gained real-time visibility with PartView
At Fox Buick GMC in Farmington Hills, Michigan, Cheryl Hendrix plays a vital role in ensuring that repairs happen smoothly and customers stay satisfied. As Assistant Parts Manager, Cheryl understands that behind every successful repair is a carefully coordinated parts operation. But before introducing PartView, tracking parts was like navigating without a map. When parts were ordered, there was no reliable way to know where they were.This uncertainty often led to frustrated customers and lost service opportunities.
Today, thanks to PartView, those uncertainties are a thing of the past. Cheryl and her team now have real-time visibility into the parts’ location at any given moment—even when it’s still moving within General Motors’ own distribution network.
“As soon as we pull up PartView, we can see exactly where a part is. If it’s coming from Texas, we can track it while it’s in Tennessee and know when it will arrive here in Michigan. We can get a much better ETA.”
- Cheryl Hendrix, Assistant Parts Manager
The ability to pinpoint a part’s location at any stage of its journey has transformed how Fox Buick GMC operates. Technicians no longer scramble to meet moving deadlines. They work smarter, prioritize repairs based on part arrivals, and reduce downtime across the service department. Most importantly, customers are kept in the loop at every stage. Cheryl and her team can now show customers precisely where their parts are and give honest, accurate estimates on when repairs will be complete.
Thanks to the real-time updates from PartView, technicians, service managers, and customers are no longer left wondering about delivery timelines. For example, every morning, Cheryl logs into PartView to check on incoming shipments. When a customer asks about the status of their service request, she can immediately provide a clear answer. No more guessing; no more vague timelines. As she said:
“PartView lets us know that it’s on its way. It’s easy to pull it up, show it to the technician or the customer. They want to know when their car’s going to be done, and we want to know where the part’s located on its way to the service center.”
By keeping both staff and customers informed, Fox Buick GMC has been able to reduce missed repair opportunities, improve customer loyalty, and create a faster, more transparent service experience.
