Parts Direct by Woodhouse gains inventory & delivery precision

Leading a 90‑person team across three shifts, Caleb Wilson has spent seven years growing from driver to manager and now oversees one of the busiest wholesale operations in the Midwest. Woodhouse Parts Direct operates three warehouses totaling over 200,000 sq. ft., serving eight states and moving millions of dollars in OEM parts every month.

With PartView, inside sales staff no longer interrupt warehouse operations to confirm order status. They have instant access to accurate updates, which frees the warehouse team to focus on fulfillment and keeps everyone aligned. “One of our team thought a part was late,"said Caleb. "GM’s ETA was wrong, but PartView showed it was two days out — and it arrived exactly as predicted.”

PartView gives Caleb’s team a live picture of inventory and freight movement. By combining route data with real‑time tracking, they ensure that high‑demand parts are in stock and ready before orders even arrive. If a delay is detected, the team can notify customers early and adjust schedules. This turns potential problems into trust‑building opportunities, strengthening relationships and improving loyalty.

“The more we can tell customers up front, the smoother things go. PartView puts everything on one screen, so we stay ahead of those ‘where’s my part?’ calls.”
- Caleb Wilson, Wholesale Parts Manager

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PartView transformed how Woodhouse communicates with its customers, replacing guesswork with proactive updates. Instead of waiting for a call asking about a missing part, Caleb’s team can now provide answers before the question even comes. As he said,

"PartView helps us give customers answers before they even ask. That keeps them coming back and it keeps our team focused on moving parts instead of fielding phone call."

Under his leadership, PartView became a daily operational tool, giving the team real‑time visibility, accurate ETAs, and instant alerts. This transparency allowed them to keep the right parts in stock, deliver on time, and hit a record $8.1M in monthly sales in July 2025.