High-value electronics provider improves carrier performance
Here's how Overhaul's Bluetooth seals helped prevent in-transit theft.
A global provider of high-value electronic products has an Outbound team that oversees the Americas minus Mexico (inbound). The team is responsible for managing warehouses and carriers, preventing risks, handling carrier RFP, providing internal service support to Sales Operations for customer success, and auditing invoices. Before implementing Overhaul, the primary pain points for this customer were in-transit theft and carrier performance.
The team needed a solution that could provide visibility from their FTL carriers to follow their SOP and hold them accountable. After exploring various risk management solutions, the customer chose Overhaul for its application and pricing. Overhaul’s Bluetooth seals provided a quicker response time to thefts in real-time, which was not possible with light sensors alone. The team also found that the device helped prevent incidents where the trailer door was opened but nothing was taken.
Overhaul has positively impacted the company by providing visibility and accountability for their carriers, which has helped prevent in-transit theft and improve carrier performance. The team has observed a significant difference since adopting Overhaul, and the Bluetooth seals have played a crucial role in
stopping thieves from proceeding.
Based on their experiences, the company would recommend Overhaul to others facing similar logistics challenges. The application and service help manage not only Overhaul but also their carriers, giving a better perspective of their freight in transit. Overall, they found that Overhaul’s pricing and services set
it apart from other risk management solutions they explored.
