How a Fortune 500 pharmaceutical manufacturer is pioneering visibility & risk management technology
Overhaul's data and managed services continue to ensure safe, on-time deliveries.
A Fortune 500 pharmaceutical manufacturer’s logistics program was missing essential data. With over 20,000 annual shipments across 20+ carriers, this incomplete data posed serious risks to their teams’ in-transit visibility, security, and compliance. Our customer needed real-time
insights into their global logistics network and the ability to go beyond visibility and manage shipments by exception. Particularly, they needed help with product security, temperature excursions, and on-time delivery.
Our customer is an early adopter and shaper of Overhaul’s Visibility, Risk, and Compliance solutions. Overhaul’s Visibility solution unifies the data for our customer’s logistics network and provides the foundation for their risk management program. With a single unified view of all of their shipment data from all available data sources, Overhaul’s data-agnostic approach calms the chaos and allows the customer’s logistics teams to manage by exception.
The customer also goes beyond visibility with Overhaul’s Risk and Compliance solutions. Using Visibility as a foundation, Overhaul’s Risk and Compliance solutions send in-transit risk alerts to the customer’s logistics team so they always know the location and condition of their shipments. High value shipments are monitored in real-time by the Overhaul Fusion Hub, where security risks are resolved proactively to avoid risk of cargo theft. Overhaul’s “human-in-the-loop” intelligence, monitoring, and response manages risk notifications on their behalf, reducing the
customer’s costs while also improving the performance of their logistics program and customer service.
Overhaul not only helps our customer prevent worst case scenarios in their logistics program but also helps their team get products to patients on-time and in optimal condition, ultimately saving lives. A combination of technology and our managed services helps the customer:
- Manage and make sense of tens of thousands of annual shipments across multiple carriers and transportation modes through a single, unified view
- Deliver 100s of critical cell therapy treatments monthly on-time, in-full, and in the right condition
- Find savings across the board, from negotiating with carriers to streamlining compliance, data quality, and performance management
"Through amazing partnership and collaboration between companies, we have been able to bring a first of its kind transportation visibility tool to all our stakeholders, With offerings such as Command Center, which provides insights on the carrier’s performance firsthand, we are able to manage and monitor key lanes and investigate those that require more attention. While this is only the beginning of our journey, our strong relationship with Overhaul and working towards the same goal means we can react to any disruptions during transportation with no impact to our patients."
- Senior Manager, Global Logistics, Fortune 500 Pharmaceutical Company
