Reputation meets precision at Herb Chambers Group

As one of the largest automotive groups in New England, with almost 60 dealerships, the Herb Chambers name is known throughout the region. Jeremy Hayes, general sales manager at the Norwood location, said, "The Herb Chambers Group is just known for customer service. It's a reputation. The customer's always right. Herb Chambers says, 'We don't sell people cars, we help them buy them,' and that's true."

Essential to this process is accurate ETAs, which is where Overhaul VINView comes in.

VINView has been a game-changer for the work that Jeremy does. Before VINView, “The automotive industry was like the cable guy. We heard from other reps that they’d tell their buyers, ‘We’ll be there sometime between two and six weeks, but it’ll be here sometime between eight to ten weeks.’ Who knows?

Now, Jeremy has seen first-hand the accurate and reliable ETAs VINView provides. And it’s not just the ETAs—it’s also the precise nature of the information provided by VINView.

“Your car is right now in New York, or your car right now is in Deerfield, Massachusetts. [Customers] like to hear that instead of ‘it’s on a train somewhere."

Jeremy also sang the praises of VINView’s real-time updates, which allowed him and his team to properly prep a customer before their new vehicle arrived.

“We’ve been able to give customers more accurate information about when the car’s going to be here, better prepare for the delivery... The majority of our sales over the past year and a half have been cars which we order. So it’s been very helpful to help prepare for the delivery and scheduling with the customer.”

At a dealership so laser-focused on customer experience, VINView has proven to be invaluable.