Securing $3.5 billion+ in shipments with RXO
Here's how Overhaul supports one of the largest asset-light freight brokers in North America
o desafio
- Increasing operational complexity driven by rapid growth
- Variable security engagement depending on shipment type and region
- Cross-border complexity spanning the U.S., Canada, and Mexico
- Increasing theft and fraud activity highlighting gaps in communication across parties
as soluções
Integrated Overhaul into RXO’s operating environment as a centralized layer for shipment riskdetection, monitoring, escalation, and response.
- Unified tracking devices, monitoring, primary escalation, law enforcement integration (LE Connect), and asset management into a single real-time operational view.
- Enabled shared visibility across RXO and shippers through existing RXO portals without disrupting workflows.
- Scaled security engagement dynamically, from automated monitoring to live coordination and intervention when elevated risk is detected.
- Connected intelligence, escalation, and response workflows through shared real-time shipment data, replacing fragmented ownership with coordinated action and shared accountability.
os resultados
The Collaboration in Action
- A full truckload shipment made an unplanned stop shortly after departure, triggering a light alert; two attempts to reach the driver failed
- Monitoring caught the tracking device being removed from the last pallet
- Overhaul escalated to management within 4 minutes and notified RXO 3 minutes later; live photo review confirmed a fraudulent truck and driver at pickup
- Overhaul activated LE Connect procedures within 18 minutes of the initial alert
- Law enforcement and private security pursued the tracked cargo across multiple highways, locating the trailer within 2 hours
- Recovery teams escorted the load back to origin fully intact; a full pallet count verified complete recovery
RECOMENDAÇÕES DO
The program has established a framework for managing shipment risk through coordinated visibility, communication, and response across RXO, shippers, and origin partners.
- Strong compliance, fast escalation processes, and deep working relationships enable earlier intervention and reduce loss exposure across the network.
- Security execution remains consistent across lanes and regions, directly linking monitoring activity to measurable outcomes.
- Collaboration continues to strengthen program performance, with sustained compliance reflecting deepening coordination between RXO, Overhaul, and origin partners.
